Quotes & pricing
Repair and replacement work begins only after you approve an exact, itemized quote — that number is the number, unless you approve a change in writing. Online shop prices (tune-ups, assessments, plans) are fixed at checkout.
Scheduling & cancellations
Life happens: reschedule or cancel any visit free of charge up to 4 hours before your window. Missed appointments without notice may incur a $49 trip fee. Online purchases are scheduled by phone within one business day.
Guarantee & warranties
Every job carries our 100% satisfaction guarantee: if our work isn't right, we return and make it right at no charge. Manufacturer warranties are registered in your name, and maintained equipment keeps its coverage — we keep the records.
Payments & financing
Payment is due on completion unless a financing plan says otherwise. Financed work follows your lender's agreement; promotional 0% terms apply to qualifying systems on approved credit.
Questions? Just ask.
Call (555) 100-2000 or email hello@emberlinecomfort.com — a real person answers, and we'll sort it out fairly.